Wonderful now it's under new owners.
Mothers Wedding dress like new after 60 years in the cupboard.I took my mothers wedding dress in that had not been cleaned after her wedding 60 years ago. There was a mark down the front where the bag had perished and dust and light had gotten to it.It was amazing how fabulous it looked after Stannards cleaned it.Like new. My mum couldn't believe it could be cleaned as was ready to throw it out.Thank you so much for taking such special care with this precious item.My mother was in tears when i showed her the result - I couldn't be happier.
Legendary service... wouldn't go anywhere else
After choosing Stannards to clean my wedding dress based on their long history and great reviews online, its definitely a decision I regret! I brought my wedding dress to have it cleaned and stains removed along the train, but ended up having it returned with the bodice and sash darkened a grey tarnished shade, snagged threads, holes in the netting and sections of missing beads. Admittedly, the dress is delicate, so a loss of a few beads is understandable. But the fact that there were also pulls, tears and loose threads in the surrounding fabric suggested the garment was not treated with care. After raising the issue with staff, we asked Stannards not to have the dress handled again until they could provide an explanation as to what had gone wrong in the cleaning process. They agreed and also arranged for my husband to chat to the owner/manager, Stuart, in-store the following weekend.Nothing however, prepared us for the complete lack of professionalism in how Stuart handled the matter. Despite our earlier instructions, Stannards had also reattached a few of the larger beads before the meeting, presumably to make the extent of the overall damage less obvious.At no point did Stuart offer anything close to an apology and the $200 deposit was not refunded. Instead, our complaint was arrogantly dismissed as being unreasonable, because in his opinion, the issues were caused by the dress itself and that they had only put the dress in water with cleaning solution. He even suggested the grey staining was due to the colour of the bust pads (something which is impossible as Anna Campbell later confirmed they are the same colour as the dress). Apparently his word was better than ours, merely because his business had dry-cleaned thousands of wedding dresses before. Then, visibly annoyed that we were (as he put it) wasting his time" on a Saturday by not accepting his explanation, he abruptly ended the discussion by ordering my husband to "leave the store immediately" and to "never step foot back in his store again. There is absolutely no excuse for any customer to be treated this way. Think twice before choosing this business.
On two occasions I have taken clothing to Stannards after another drycleaner was unsuccessful in removing a stain. Both occasions Stannards managed to remove the stain. Don't take your clothing anywhere else!
Stannards is an Australian Laundry based in Hay, New South Wales. Stannards is located at 173 Hay St, Subiaco WA 6008, Australia.
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